9xo Privacy Policy

When you register an account with 9xo, we collect personal information including your full name, date of birth, mobile phone number (used as your primary account identifier), and any other details required to complete the registration and identity verification process. This information is necessary for 9xo to establish and maintain your account, verify your eligibility to use the platform, and comply with age verification requirements.

9xo records all transactions conducted through the platform, including deposit amounts, withdrawal requests, payment methods used, game sessions played, bets placed, winnings received, and bonus activity. This data is used to maintain accurate account records, process payments, identify unusual activity, and comply with anti-money-laundering obligations. Transaction records are retained for a minimum period consistent with applicable regulatory requirements.

When you access 9xo via a mobile browser, our platform automatically collects certain technical information including your IP address, device type, operating system version, mobile browser type and version, screen resolution, and session duration. This technical data is used to optimise platform performance, detect fraud, enforce geographic restrictions where applicable, and improve the overall user experience for players accessing 9xo from Bangladesh.

9xo uses your personal information primarily to create and maintain your player account, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, provide access to the game library and betting markets, communicate important account-related information to you, and apply responsible gaming tools as configured in your account settings.

9xo uses transaction data, device data, and account behaviour patterns to identify and prevent fraudulent activity, bonus abuse, money laundering, multi-accounting, and other conduct prohibited under the Terms and Conditions. Where 9xo has reasonable grounds to suspect a compliance issue, personal data may be used to support an internal investigation and, where required by applicable law, to report the matter to relevant authorities.

Aggregated and anonymised data derived from player activity is used by 9xo to analyse platform usage patterns, measure feature performance, and improve the quality and reliability of the service. This analysis does not identify individual players and is used solely for internal product development purposes.

9xo does not store your bKash, Nagad, Rocket, or Upay account PINs or passwords at any point. When you initiate a deposit or withdrawal, the transaction is processed directly through the secure infrastructure of the relevant mobile banking network. 9xo records only the transaction reference number, the mobile number associated with the payment, the transaction amount, and the timestamp — information necessary to maintain accurate account records and resolve any payment disputes.

Payments made through bKash, Nagad, Rocket, and Upay are governed by the privacy policies and terms of service of those respective payment service providers. 9xo is not responsible for the data practices of those providers. Players are encouraged to review the privacy policies of their mobile banking service before making any transactions through the 9xo platform.

9xo does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not monetised through advertising networks, data brokers, or any other commercial arrangement with third parties who would use it for their own marketing purposes.

9xo may share limited personal data with trusted third-party service providers who assist in operating the platform, including game technology providers such as Pragmatic Play and Evolution Gaming, payment processing infrastructure partners, identity verification service providers, and fraud detection technology suppliers. These service providers are contractually required to handle personal data only for the purposes specified by 9xo and in accordance with applicable data protection standards.

9xo may disclose personal data to relevant authorities, regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, where necessary to enforce the 9xo Terms and Conditions, or where required to protect the rights, property, or safety of 9xo, its players, or third parties. 9xo will disclose only the minimum amount of data necessary to satisfy such an obligation.

9xo uses session cookies and persistent cookies to operate the platform. Session cookies are temporary and expire when you close your browser; they are used to maintain your logged-in state during a platform session. Persistent cookies remain on your device between sessions and are used to remember your account preferences and to help identify you when you return to the platform. 9xo does not use third-party advertising cookies.

Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling cookies entirely may affect the functionality of the 9xo platform, including your ability to remain logged in during a session. 9xo recommends retaining session cookies enabled for the best platform experience.

9xo retains personal data for as long as your account remains active, and for such period thereafter as is required to comply with applicable legal and regulatory obligations, including anti-money-laundering record-keeping requirements. The specific retention periods applicable to different categories of data are determined by the nature of the data and the legal basis for its retention.

When an account is closed, either at the player's request or by 9xo, personal data that is no longer required for legal or compliance purposes will be deleted or anonymised within a reasonable timeframe. Transaction records, which are subject to regulatory retention requirements, will be retained for the mandatory period before deletion. Players who wish to close their account may contact [email protected].